Privacy Policy

Our Privacy Policy is all about how we collect, use, share and protect information about you. This Policy covers web and mobile services, including any website operated such as http://www.vgocabs.com/ or Mobile Application, however accessed and/or used, via personal computers, mobile devices or otherwise. Online and Offline activities, in relation to facilitation of taxi hire services through a network of third party drivers and taxi operators, are collectively referenced as the “Services”. Our Privacy Policy also applies to use of interactive features or downloads that we own or control.

Kindly review our privacy practices. If you do not agree to this Privacy Policy, Pls do not accept the Customer Terms and Conditions or use our Services. Information provided to us or we collect is Email, Password, Name, Address, Contact number, Pincode/ZipCode. In case of booking via call centre, VGO Cabs may record calls for quality and training purposes.

Tracking information is collected as you navigate through our Services. The driver’s mobile phone will send your GPS coordinates, during the ride, to our servers.

Our Services are primarily provided through the Mobile Application, Call centre & Web. We may collect and use technical data and related information about your device, system and application software, that is gathered periodically to facilitate the provision of software updates and other services to you related to such Mobile Application & Web.

Our Mobile Application may automatically collect and store some or all of the following information from your mobile device without limitation to your preferred language, the manufacturer and model of your mobile device, your mobile operating system & your location, how frequently the use of Mobile Application by you. We use your information to monitor which of the Services are used, your booking data, Avg Trip size, which helps us to focus on features we need to improve usage patterns and services. Basis the Information we collect for registering an account we will send you a welcome email to verify your username and password. IP address of yours is used to help identify you which doesn’t contain personal information about you.

We will send you service-related messages on few occasions when necessary. For example, if our Services are temporarily suspended for maintenance, we might send you an email. If you do not wish to receive you have the option to deactivate the account.

We provide some of your Protected Information like name, address, contact details to the driver who accepts your request so that the driver can contact you. We use location information for various purposes. To view the drivers in your area that is close to you for pick up location, promotions and offers. We may use the information for targeted advertising which involves using information collected on web or mobile such as the pages visited. Our data collection does not include any information that could be linked to a particular person like your name, address & Debit or credit card details.

We don’t sell, share, and rent the information we collect from you, other than as disclosed within this Privacy. You may be presented with an opportunity to receive marketing offers directly from third parties. If you do agree to have your Protected Information shared, your Protected Information will be disclosed to such third parties and information you disclose will be subject to the third party privacy policy and practices. We are not responsible for the privacy policy and practice of third party, therefore kindly review the privacy policies and practices of such third parties prior agreeing to receive information from them. If you decide later that you don’t want to receive communication from third party, you will need to contact directly that third party.

We use third party companies and individuals to facilitate our Services to provide certain services on our behalf. Such as drivers, payment process, fraud and security services, customer support, geo-location information to the driver, send you special offers, technical services, database management, analytics and administration. These third parties will have access to customer information. Each of these third parties are required to ensure the same level of data protection and not to use protected Information for any other purpose.

We use a third party service provider to host our website & Mobile App. Information collected within this section by such third party is governed by our Privacy Policy.

We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. We may access, use, transfer and disclose your information to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate.

We may share your information, including your Protected Information and Usage Information with our affiliates for internal reasons. The Service may contain content that is supplied by a third party and those third parties may collect website usage information. When you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. Our online and mobile Services may include features such as the Facebook or interactive programs that run on our Web and mobile Services. This feature may collect the IP address, photo the page you are visiting on our web or mobile Services. Social media features are either hosted by a third party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.

This Privacy Policy shall not cover the usage of any information about you which is obtained by the driver or the company to which the driver belongs, while providing you a ride on a booked cab using the Services, or otherwise, which is not provided by us.

You are responsible for maintaining the accuracy of the information you submit to us. If your Protected Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through through email address mentioned on our website or Mobile Application. We will make requested changes in our active databases.

If you wish to cancel your account, contact us through through email address mentioned on our web or bill. Even after your account is terminated, we will retain your Protected Information and Usage Information as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.

We use standard, commercially reasonable security practices for protecting your information. However no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend to not disclosing your password to anyone.

support@vgocabs.com at which you may address any grievances you may have in respect of this privacy policy or usage of your Protected Information. From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. We request you to periodically review this page for the latest information on our privacy practices.

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